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Artwork by Joolz

Privacy Policy

Policy Goal
To protect the privacy of individuals whose personal and confidential data is held by Artwork by Joolz, whilst ensuring that Artwork by Joolz has the necessary data to maintain contact with its potential and existing customers.

Outcomes
All those who are employeed or contracted by Artwork by Joolz are aware of this policy and adhere to all data protection procedures relevant to obtaining, using, storing, disclosing and disposal in accordance with the Regulations and reporting and recording any losses of information or breaches of security.

What this Policy Covers
Artwork by Joolz is committed to doing the right thing when it comes to how we collect, use and protect a customers personal data. Our Privacy Policy sets out the types of personal data that we collect, explains how and why we collect and use your personal data, explains when and why we will share personal data and the rights and choices you have when it comes to your personal data.

Personal Data held and usage
Artwork by Joolz collects some personal data which allows potential customers to register, in the form of a name, address, phone number and email address. This is then stored on our CRM system. This is for us to maintain contact and to let them know when our services are available to them.

Every email we send to you, other than those directly associated with a sale you have made, will have an unsubscribe link. You may unsubscribe from our emails at any time to maintain a good working relationship.

We will never sell details on or make it available to third party suppliers.

Information security, storage & disposal
All personal information is stored securely in one place; on our CRM system. The security of which is commensurate with the nature of the data that is held. Our CRM system is secured by double password protection, backed by random token authentication and is held in the United Kingdom, which means our hosting provider has to adhere to the same data protection laws as Artwork by Joolz.

We access the personal data with the following hardware:
Artwork by Joolz use mobile phones which have fingerprint and pattern security and are encrypted, laptops and a desktop are also, they are password protected and have security software installed, if any are misplaced or stolen, we can wipe them from another source.

Emails are password protected and only the individual user has access to their own email account.

We are mainly paperless and do not print customer details other than at time of parcelling the chosen product to send to the customer in the post.

Transparency and choice
People have different privacy concerns. Our goal is to be clear about what information we collect, so that they can make meaningful choices about how it is used. We aim to provide them with the access to their own personal information that we hold. This gives them the opportunity to rectify any data that is incorrect and they can choose what they would like us to hold on them. We strive to give them ways to update it quickly or to put in a delete request unless we have to keep that information for legitimate business or legal purposes.

Breach Management Strategy
If we are unfortunate to experience a breach of personal information, a full investigation will start as soon as it is discovered and put measures in place to sever that source immediately. We will establish what information was breached, so we can inform the people and organisations involved, so they can take steps to protect themselves. Finally we will review why this happened and put in place steps of improvement to make sure this is not repeated.

This Data Protection Policy replaces all previous versions.